Week in brief May 22 2012

Delia_RickardAll the smaller - and occasionally weird, wild, bizarre or hilarious – business-related news to emerge this week from Australia and across the globe.

All the smaller - and occasionally weird, wild, bizarre or hilarious – business-related news to emerge this week from Australia and across the globe.

If you happen to work in the restaurant business, you should be aware that new research from Galaxy Research suggests any bad dining experiences your customers endure will almost immediately be voiced through social media. A national survey of Australian diners conducted by Galaxy found that almost a quarter of bad dining experiences are communicated on social media by the diner within a minute or two of leaving the restaurant, if not while they are still seated at the table. According to the research, almost all good dining experiences (85 per cent) are put online within the week, and more than half (62 per cent) are made within 24 hours. Likewise, almost all (87 per cent) bad dining experiences are shared online within a week, with three-quarters made within a day. So just in case you were ever in need of more motivation to please your customers, here ‘tis...


Respected consumer advocate Delia Rickard (pictured) has been appointed to the role of Deputy Chairperson of the Australian Competition and Consumer Commission (ACCC). Rickard's appointment is for a period of five years beginning on June 4 of this year and follows the departure of the former Deputy Chairperson Peter Kell who left his role to take up a position as a Commissioner of ASIC.


Melbourne-headquartered gold mining company Newcrest Mining has been named Australia’s most attractive employer for 2012 at the annual Randstad Awards, held last week in Sydney. National broadcaster ABC took second position, while third place went to 2011 winner Virgin Australia. The ABC also received special recognition for offering the best work-life balance opportunities, while BHP Billiton was given special acknowledgement for having the strongest leadership and management in the country. The Randstad Awards surveys the perceptions of 100,000 people globally.


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