Concur releases White Paper to help with expense claim management

ConcurTNIntegrated travel and expense management solutions provider Concur has released a new free White Paper that offers SME business owners insights into how they can encourage a better culture from their staff when it comes to claiming expenses.


Integrated travel and expense management solutions provider Concur has released a new free White Paper that offers SME business owners insights into how they can encourage a better culture from their staff when it comes to claiming expenses.

Research shows that 55 per cent of people don’t know their company policy or that it even exists Concur says the secret to encouraging appropriate behaviour when claiming expenses lies in finding the right balance between people, policy and compliance.

When employees submit expenses, business owners often trust that they are making the right decisions. But if company policy says one thing and staff do something different, you need to consider how your corporate culture impacts their decisions.

To help business owners get this balance right, Concur’s White Paper`, titled Driving Cultural Change: Software, People, Policy and Compliance, aims to help you understand your existing corporate culture and promote the right kind of behaviour, while using technology to make it easier for your staff to submit appropriate expenses that match with both company culture and policy.

Concur’s White Paper explains how you can encourage a positive cultural shift toward compliance and includes tips you could use as a starting point. These pointers include:

  • Compliance begins with regulation: Write and share a policy that clearly advises how much can be spent, where and when. Everybody will know where they stand if the rules are clear.
  • Align policy compliance and corporate culture: If a culture exists where boundaries are pushed and policies are seen as a ‘guide,’ it is likely to have an impact on the amount of exaggerated expense claims. Try and understand the existing corporate culture and enable change. Put different strategies in place to promote positive behaviour. For example, train managers on how to engage with employees about expenses, explain the reasons for staying with a certain hotel chain, set standards and lead by example.
  • Use Technology: Managing expenses is frustrating for everyone. Use technology such as expense management systems. The software yields benefits for the business and individuals. It is a powerful way to make sure that expenses are accurate, checked and reimbursed within policy. It even provides powerful data to help with decision making.

These are just a few tips to consider when driving cultural change. For more, download the free Concur White Paper now.

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