The most common trait of successful businesses

Success in business generally doesn't come by accident. There are a few common traits of business leaders that keep a company on the path to a bright future.


For most SME owners, hearing the personal insights of someone from the big end of town is something of a rarity. For Thought Patrol founder Mark Bilton, it’s his life.

Starting as a retail shop assistant before climbing the corporate ladder to become the head of Gloria Jean’s Coffees, and now the owner of a small business, Mark has had an eclectic experience of business at all levels, and has unique insights into the do’s and don’ts of being a leader.

The My Business Podcast crew asked Mark to share his thoughts about:

• The key trait common to the most successful businesses
• His approach to developing a company strategy
• The role he plays as a business mentor
• How he, as a small business owner, is maintaining a sales pipeline

And much more!

Listen to other instalments of the My Business Podcast:
Episode 13: 'How I've kept my first customers for 22 years'
Episode 12: Navigating your best routes to market
Episode 11: Expert tips for getting your marketing right
Episode 10: Tips for qualifying new business leads
Episode 9: How I structure a 90-hour working week
Episode 8: How to negotiate better payment terms
Episode 7: The most important part of making a sale
Episode 5: The do’s and don’ts of managing cash flow
Episode 4: How to avoid getting bogged down in managing staff
Episode 3: How SME owners can mitigate risks to their business
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