The most common trait of successful businesses

Success in business generally doesn't come by accident. There are a few common traits of business leaders that keep a company on the path to a bright future.


For most SME owners, hearing the personal insights of someone from the big end of town is something of a rarity. For Thought Patrol founder Mark Bilton, it’s his life.

Starting as a retail shop assistant before climbing the corporate ladder to become the head of Gloria Jean’s Coffees, and now the owner of a small business, Mark has had an eclectic experience of business at all levels, and has unique insights into the do’s and don’ts of being a leader.

The My Business Podcast crew asked Mark to share his thoughts about:

• The key trait common to the most successful businesses
• His approach to developing a company strategy
• The role he plays as a business mentor
• How he, as a small business owner, is maintaining a sales pipeline

And much more!

Listen to other instalments of the My Business Podcast:
Episode 34: Anytime Fitness Australia founder talks expansion and competitive markets
Episode 33: Are you a leader, a manager or both?
Episode 32: Customer satisfaction: the only growth that counts
Episode 31: Taking a new idea from concept to consumer
Episode 30: Exclusive: Why not all growth is good growth
Episode 29: Taking the frustration out of people management
Episode 28: 'How I achieved 80% growth in turnover'
Episode 27: Giving your business the perfect fit-out
Episode 26: Cash flow tips and tricks for SMEs
Episode 25: SMBs have their say on economic prospects
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