Adding scale and value in a services business

Becky Dyer, director of BB Pilates + Physio, discusses her approach to building a business and managing the back-of-house tasks that take her away from her core focus – the job.

 

Becky Dyer, director of BB Pilates + PhysioWhen asked about working on her business, rather than in it, Becky says, “It’s always on the top of my to-do list, because I can’t stand doing that other stuff… it’s painful.

“I had an admin assistant helping me but she recently left, and I’ve decided to suck it up and do it myself.”

Becky’s struggles are all too familiar for every business owner, yet her outlook on where her priorities lie is a source of inspiration.

Speaking on the latest episode of the My Business Podcast, Becky discusses:

• Her approach to ‘upselling’ through offering value-add services
• How she is adding scale by taking her services business online
• Tips for building a business solely around a referral network
• Managing the challenge of working on a business when your heart lies with the job

And more!

Listen to other instalments of the My Business Podcast:
Episode 38: Lessons from a serial entrepreneur
Episode 37: Juggling product ideas with commercial realities
Episode 36: How exporting is driving growth for ambitious SMEs
Episode 35: Trumped or pumped? SME sentiments revealed
Episode 34: Anytime Fitness Australia founder talks expansion and competitive markets
Episode 33: Are you a leader, a manager or both?
Episode 32: Customer satisfaction: the only growth that counts
Episode 31: Taking a new idea from concept to consumer
Episode 30: Exclusive: Why not all growth is good growth
Episode 29: Taking the frustration out of people management
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