New online tool for small business dispute resolution services

Dispute Support, a new online dispute resolution information and referral tool from government, has been launched today with the aim of supporting small business owners in a dispute.

Dispute Support, a new online dispute resolution information and referral tool from government, has been launched today with the aim of supporting small business owners in a dispute.

Dispute Support was developed by the Australian Small Business Commissioner (and My Business columnist) Mark Brennan in conjunction with representatives from state and territory governments, including the state Small Business Commissioners.

There are existing dispute resolution services available to help SME business owners resolve disputes without going to court. However, for small business owners it can be difficult to find alternative dispute resolution services and to work out which one is most suited to their needs. Dispute Support also provides information on understanding and managing disputes and tips to help avoid disputes in the future.

Minister for Small Business Bruce Billson said Dispute Support will save small business owners time and money, and help them to quickly and easily find the information they need to resolve their business dispute.

“Dispute Support is a simple to use online tool to help small businesses to identify the most appropriate low cost dispute resolution service for their dispute,” Billson said. “The ability to effectively manage a dispute is an essential skill for good business management.

“This initiative is a step toward transforming the Commissioner into the Small Business and Family Enterprise Ombudsman with real power and a concierge function for dispute resolution.”

Dispute Support is available via the Australian Small Business Commissioner’s website at www.asbc.gov.au/disputesupport.

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