An Australian-based international retailer has taken its payment system into the cloud, citing the need to enhance the shopping experience for its customers.
Australian natural skin care business Jurlique, which started in the Adelaide Hills and now has stores in 19 countries, announced earlier this month that it had successfully converted its sale system from a traditional cash register to iPads, via cloud-based point-of-sale system Vend.
“Creating the best possible customer experience is really important to us, and was a key decision in choosing Vend for our point-of-sale and inventory management,” said general manager of Jurlique Australia and New Zealand Ann Donohue.
“Being mobile on an iPad means we can now provide consultations, recommend treatments and sell products wherever our customer is most comfortable,” she said.
Dubbed ‘Project Asteroid’, the process began in mid-2015, when Jurlique decided to change its customer service and to remove the old system “with a bang”, according to the company’s director of global IT, Chris Balogi.
Then, in February this year, the transition from register to iPad began.
“We switched across each store to the Vend system in just 12 hours,” said Mr Balogi.
“When we closed up for the day our old point-of-sale system was turned off, Vend was set up overnight, and we opened ready for the next day’s trading.
“Over the past three months, all of our stores across Australia have adopted Vend and moved to the cloud with zero downtime for the business.”
Vend founder Vaughan Rowsell said: “Jurlique is one of Australia’s biggest retail success stories – they are a remarkable company and their growth is a credit to their hard work and willingness to innovate”.
“And as customers start demanding this kind of shopping experience more and more, we’re going to see more retailers doing the same.”
Due to its efficient rollout in Australia, Vend will be implemented in Jurlique stores across the UK, Europe and Canada.
“The move to Vend has given us the capability to open new stores much quicker, so we’re keen to use this technology globally across all regions,” said Mr Balogi.