There’s been a lot of talk of late about the emergence of Voice over IP solutions, but a handful of misconceptions about the VoIP user experience remain. Here, MyNetFone CEO Rene Sugo clears these up.
Instead of using a traditional landline, Voice over IP solutions delivers your phone calls over an internet connection and is a more affordable alternative due to lower rental costs, negligible call costs and lower set-up fees.
However, there are still several myths and misconceptions floating around regarding VoIP that need to be cleared up in order to help you decide whether VoIP is the best solution for your business.
MYTH 1: The voice quality is bad compared to traditional landlines.
FACT: The main factor that affects voice quality is your internet connection. VoIP typically requires at least a broadband connection (DSL, cable or ethernet), so if you have a good internet connection, the voice quality will actually be better than a traditional landline.
MYTH 2: The system is unreliable.
FACT: The stability and reliability of the system depends largely on that of your broadband connection. VoIP technology has improved in leaps and bounds over the years and there are now more features to ensure that you don’t miss a call, such as voicemail, voicemail to email and call forwarding. For extra peace of mind, most reliable VoIP providers offer service guarantees ensuring virtually no downtime.
MYTH 3: Changing providers means you lose your phone number.
FACT: Keeping a consistent phone number is vital for your business, so it’s understandable that you might have some reservations about changing providers. The key is to look for a provider that offers number porting, allowing you to keep your number. Importantly, reputable providers can also provide additional landline or 1300/1800 numbers as your business grows.
Once you have the facts, VoIP isn’t really as scary or complicated as you might think. Find a reliable provider that gives you the flexibility, features and simplicity you need and you could cut up to 60 per cent off your communications costs.
MyNetFone is a leading provider of hosted voice and data communications services for residential, business and enterprise users. For more information, visit www.mynetfone.com.au/Business or call 1300 923 771.
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