Frequently asked questions


Account Activation

It will take up to 10 minutes to receive your account activation email. If you have still not received it after that time, there may be a few reasons why.

  • Your email may be in your junk or spam inbox. 
  • Your email mailbox may be full. If this is the case, please clear your inbox to allow the email to be delivered. 
  • Your email domain may be blocking the email from being delivered. If this is the case, you may need to whitelist the following IP to enable this email to be delivered to your mailbox.,       

First, check your spam or junk mail folder.

If you have not received the email in any of your inboxes after 10 minutes, please email

"Time to hack" is an approximation of how long it would take an experienced cybercriminal to break your password. The longer, more complex, and more original your password is, the longer it will take to hack. 

"Times leaked" indicates how many times the password you have chosen has been contained in a mass data breach. It is an indication of how popular the password is. Popular passwords are more likely to be guessed or hacked.

You can automatically reset your password by clicking “Forgot Password” on the log in page or in your account settings.  Please email with any questions.  

Access your Cyber dashboard via the Product & Services section in My Account 

  1. Click the “Get Started” button on the bottom left hand corner of your dashboard and follow the next steps.
  2. Print out posters to display around your office and distribute awareness materials.
  3. Set up your online training and add staff as learners to initiate your training modules and phishing simulation. 

Our security awareness solution supports up to 20 employees and features highly engaging content based on real-world incidents. 

The powerful software uses dynamic enrolment, continuous risk assessment and knowledge testing to deliver real results.  

Click on awareness training and manage learners to add your staff to the training modules from your Cyber Dashboard.

Your account automatically has the standard 12-month training schedule initiated when you sign up.  Click through the prompts to customise your training schedule to add additional courses for your staff.  

You can contact us on 13 26 96 Monday to Friday, 8:30am – 5.30pm (AEST) or email  to discuss your specific business requirements. 

Account Management

You can find the details of your subscription in your “My Account”. Once logged in, scroll down to “Product & Services”. Click on your subscription for details.  

Log into “My Account”, click on the “My Orders” tab. On the “My Orders” tab click “View Order”, and choose “Invoices” section, you can download your invoice by clicking on the “Print Invoice” icon. 


Yes. This will be sent to your nominated email address.

You can turn off/on auto renew in your “My Account”. Log into your “My Account” Under “Product & Services”, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal.

You can turn on the renewal by clicking “Re-order” button.

You can cancel the automatic renewal of your subscription at any time by logging into your Member Account using your login details, clicking ‘My Account’, scroll down to ‘Products & Services’ and select your subscription. From here, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal.  The subscription cancellation will come into effect at the end of your current subscription period, so you can continue to enjoy full access to the applicable benefits until that date. 

You can re-join anytime and use the same credit card details if you have chosen to save your credit card details in the system. You can find the subscription page link on the cancellation email you received from My Business. If you cancel your subscription and re-join at a later date you may need to complete a new heath check and re-enrol your staff as learners to initiate the training.  

Log into your “My Account”, under “Product & Services”, click on your subscription. Click on the “My Payment Methods” tab, then click on the “Add New Card” button to add new credit card details. 

Log into your “My Account”, under “Product & Services”, click on your subscription. Click on the “My Payment Methods” tab, then click on the “Add New Card” button to add new credit card details. 

If you were monthly or yearly subscription, you will receive an email from My Business when your subscription has expired. Your subscription will also no longer appear in “My Account” under “Products & Services". 

Send us a message.

Cyber Health Check

The Cyber Health Check questionnaire is extensive to get a thorough understanding of your business and delivers a detailed plan on how you can make improvements to protect your business.

Your Cyber Risk Score provides you with a baseline of how at risk your business is from a cyber threat. The higher the score, the more at risk your business is. You can reduce your score by actioning your tasks within your Business Toolkit and marking them off as 'complete' when done. 

Businesses with a risk score between 70-100 are at high risk of cyber threats and have many exposed areas that can easily be rectified. When you have a risk score between 50-70, you understand basic cyber security with areas to improve. Below 50 is your goal and therefore reduces your risk of a breach considerably. Some areas will always be at risk, and therefore you will be unable to reduce the score. As a business, you need to focus your attention in these areas to keep it safe.

NIST is the National Institute of Standards and Technology at the U.S. Department of Commerce. The NIST Cybersecurity Framework helps businesses of all sizes better understand, manage, and reduce their cybersecurity risk and protect their networks and data.

The Essential 8 are Cyber Mitigation Strategies. While no single mitigation strategy is guaranteed to prevent cyber security incidents, organisations are recommended to implement eight essential mitigation strategies as a baseline. This baseline, known as the Essential Eight, makes it much harder for adversaries to compromise systems. Furthermore, proactively implementing the Essential Eight can be more cost-effective in terms of time, money, and effort than responding to a large-scale cyber security incident. 

More questions? Access the Cyber knowledge base.   


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Click the 'Get started' button and select your product. If you're not a My Business member, you need to sign up as a free member.

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Select your products

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After purchase, you will be redirected to an Order Completion page and you will also receive an email with instructions. 

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You will be asked to create a login for the portal. Once logged in, complete the Cyber Health Check

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Once you have completed the Health Check, you will receive a health score. This will be displayed on the dashboard.

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You can return to your dashboard at any time by accessing the 'My Account' section on the website.