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Financial hotlines call attention to small businesses in distress

Fergus Halliday
Fergus Halliday
20 August 2021 1 minute readShare
Financial hotlines call attention to small businesses in distress

Australia’s latest round of state lockdowns has seen financial hotlines hit by increased demand from small businesses.

A rise in calls for Australia’s financial counselling hotlines about government grants has raised concerns about the financial impact of recent lockdowns on small businesses.

“People are really struggling during these lockdowns. It’s great so many are reaching out for free help from financial counsellors, but we know there are many more who are suffering in silence or don’t know where to turn,” said Financial Counselling Australia CEO Fiona Guthrie.

According to Ms Guthrie, the Small Business Debt Helpline (SBDH) has experienced a significant increase in call volume in recent months. 

The not-for-profit hotline received 80% more calls in July than it did in May, she revealed.

Ms Guthrie said that the most common financial problems disclosed by callers included uncertainty and confusion about government grants, an inability to pay commercial leases, issues with debt collectors and a rise in overall financial stress.

“It’s really hard for people to keep up with what government and non-government assistance they are entitled to when they are in lockdown. We can help them navigate through all that,” said Sandra Blake, a financial counsellor who works with SBDH.

While the National Debt Helpline (NDH) did not experience a similarly steep rise in call volume, they did note a dramatic increase in visits to their website relative to the previous year.

Since the start of the year, more than 71,900 calls have been made to both helplines.

However, the FCA said that there were more than a quarter of a million website visits to the NDH website over the first seven months of 2021. 

For the NDH, the most top issues raised by NDH callers included queries about mortgage arrears, rent arrears and homelessness, credit card debt, utility bills, separation and family violence. 

While Australia’s unemployment rate has ricocheted up and down over the last 12 months, data collected by the Australian Bureau of Statistics (ABS) suggests that the level of Australians facing financial hardship has quietly crept up. 

The level of Australians unable to deal with a sudden $2,000 expense jumped from 16% in 2019 to 19% in 2020.

According to the ABS, 21% of households experienced a cash-flow problem in the last 12 months, while 23% recorded at least one “dissaving” action over the same period of time. 

“We want people to know that financial counsellors care and are here to help. They provide free, independent and confidential advice to people in financial hardship,” Ms Guthrie said.

Financial hotlines call attention to small businesses in distress
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Fergus Halliday
Fergus Halliday

Maja Garaca Djurdjevic is the editor of My Business. 

Maja has a decade-long career in journalism across finance, business and politics. Now a well-versed reporter in the SME and accounting arena, prior to joining Momentum Media, Maja reported for several established news outlets in Southeast Europe, scrutinising key processes in post-conflict societies and enabling citizens to influence decision-making.

You can email Maja on [email protected] 

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