Everything you need to know about outsourcing

Outsourcing is now a hot topic in many industries. Keeping up with the demands of your business, while still performing out-of-office tasks, have become a time-management nightmare.

Is it any wonder a business owner might decide to seek help to help them deal with the stresses of the job?

As an outsourcing specialist, I am asked a lot of questions when business owners struggle with workload, falling profits and staff turnover. Common among these are:

  • Why don't my staff stay?
  • Which tasks should I get help with?
  • How can I grow my rent roll without my expenses skyrocketing?
  • Will outsourcing work for me?

To help determine what duties to outsource, it pays to know the types of solutions are available.Helping hand from drowning in paperwork

Internal outsourcing

This is where you increase your staff by hiring local labour. You might hire someone for a junior position, an assistant property manager or a part-time employee. The objective here is to hire the extra pair of hands to assist with the workload.

Internal outsourcing has been common practice for years in most industries, and for a long time it’s been the only option available to handle business growth. The downside is that it's the most expensive option available.

Onshore outsourcing

In recent years, this type of outsourcing has become more common, with business owners using third-party apps for routine tasks. There are also options to hire temps and even have external companies answer your phone.

Offshore outsourcing

Business process outsourcing (BPO) is fairly new territory for a lot of industries, and particularly for SMEs. But in this day and age, there’s no business that hasn’t been touched by offshore outsourcing. Companies such as Telstra, Optus and Foxtel have been offshore outsourcing for years.

All of these outsourcing solutions will provide either short or long-term relief from the tasks that need to be accomplished on a daily basis. The question is, which is right for you?

Tiffany BowtellTiffany Bowtell is an international property management expert, business coach, keynote speaker, certified trainer, and author. She is the director of two successful companies, the Property Management Institute of Training (PMIT) and the Property Management Virtual Assistant (PMVA).

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