Wooden desk of sole trader with laptop, plant, paperclip, and coffee
Business Guide to Coronavirus

Non-Employing or Soletrader

Here you will find information on Coronavirus that is best suited for non-employing businesses or sole traders. If you are a business owner with employees, you can find out more information here.

Frequently asked questions

No, the big three energy suppliers (AGL, Energy Australia and Origin) are currently operating business as usual with fully-staffed call centres. There are no reports of disruption. 

Australian Business Energy is operating normally and can advise you on energy saving and cost-reduction options.

Most retailers will offer some form of Financial Hardship Support that can involve deferred billing and partial payment plans. We advise you contact your supplier to discuss alternative payment options. 

Some retailers (Red Energy and Lumo Energy) have committed to “not foreclose on anyone, particularly small business” concerned about their ability to pay energy bills. 

Telecommunications providers are looking at all measures available to improve access in a mass work from home/ self-isolation scenario. A number of providers have already granted their customers extra data for no cost. 

NBN Co has also announced they will limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 

More measures are likely to be announced in the coming days. We will continue to update this page as information becomes available. 

Water supplies are unaffected by COVID-19. Although, keep in mind that water restrictions are still in force in many drought affected communities across the country.