3. Prevention and management initiatives
Develop targeted interventions to address your risks, including workplace stress programs. For example, an increase in the number of mental health claims, which have arisen from staff being exposed to aggressive clients may prompt the following:
review and improve escalation procedures
defusion training for all staff in dealing with difficult clients
introduction of an employee assistance program, which includes onsite debriefing.
4. Evaluation of initiatives
Evaluate the effectiveness of your mental health initiatives.
Celebrate the successes of your initiatives and communicate these to staff to continue sending a positive message to employees regarding the importance of their mental health, wellbeing and safety.
Ensure any changes become part of the workplace culture and have support across all levels. They are more likely to stick if this approach is taken.