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Flood victims: relief and support for business

As with natural disasters of the past, the state governments of New South Wales and Queensland have been quick to offer support to businesses impacted by the recent floods. The following information will help you understand support options.  

Last updated: 3 March 2022


Service NSW offers a Business Concierge that can identify support available and help you complete any financial relief application forms. You can book a call for a time that suits or phone 13 77 88 Monday to Friday, 7am to 7pm.

Service NSW also provides an extensive range of resources for business support: 

  • business guides – includes step-by-step instructions on dealing with a disaster 
  • telco support – Telstra disaster assistance with free calls and reconnection support
  • mental health support – includes contact numbers for 24-hour help
  • business loans information – disaster relief loans
  • insurance support – a guide to making a claim. 

You may also be eligible for financial assistance via the Australian Government Disaster Recovery Payment (AGDRP). Visit Disaster Assist for up-to-date information. Claims are submitted online via Services Australia

In addition, the four big banks in Australia are offering financial relief packages to support flood impacted customers. For personalised support, it’s recommended you get in touch with your bank – when you’re ready to do so, for information relating to your circumstances. 


The Queensland Government has a dedicated disaster resilience and recovery page to help support businesses after a natural disaster. You can access information on: 

  • business viability – how to rebuild with a recovery plan 
  • insurance help – understanding the process 
  • assessing finances – your current financial position and reviewing options
  • natural disaster recovery checklist – steps to take to help get your business on track
  • machinery damage – a guide on what to do when machinery has floodwater damage
  • crop farming – fruit and vegetable crop recovery after floods. 

Full business energy consultation

Are your energy costs soaring? If you’re a small business with 6 to 20 employees or a micro business who is drought affected, you can take part in our free energy advice program. Book a comprehensive consultation with a business expert and receive a detailed report and recommendations on how to save

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