The first step
Before you spend any money or engage external providers to help you, the first step is identifying customers’ needs and wants in the four areas described.
Your weaknesses, particularly in service and retention, are the places to start, as you already have the customers and you want them to keep buying, buy more and recruit their friends.
Jen Harwood
Head Trainer and Founder at Great 8 Enterprises
Jen Harwood is an award winning inspirational and motivational speaker on the topics of business networking, leadership, standing your ground in tough times and building great teams.
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