Webinar

How to build consumer trust and revenue with reviews

7 July 2021

Keen to understand how consumer reviews can accelerate the success of your business? 

 Building trust with your customers strengthens your brand, attracts new customers and reveals
valuable insights.

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70% of Australian and New Zealand shoppers read at least one review prior to making an online purchase.*

Traditional customer relationship management has been disrupted. Businesses are now focused on building trust with their customers. Hear from industry leader Trustpilot on the importance of reviews, and the benefits of encouraging consumers to share their experiences and opinions on your products, services and brands.

During this insightful session we explore: 

  • changes in consumer behaviour and the importance of reviews
  • leveraging reviews to build customer satisfaction and increase your brand advocacy 
  • how to stand out and enhance your visibility on Google search rankings to improve organic and paid search results
  • success factors that lead to Petz Park scaling their business over the last 12 months.

 

Cameron Buckley

Cameron Buckley

Country Manager | Trustpilot

Prior to joining Trustpilot after their IPO in London earlier this year, Cameron was GM and CMO for a number of market-leading international tech businesses. Cameron's experience spans media and consumer insights, online user experience testing, mobile messaging and fintech.

Julian Freyer

Julian Freyer

Founder | Petz Park

We started with a mission to help families and their dogs around Australia to stay together for longer. Today, we are surrounded by thousands of like-minded doggie parents that have joined us.

*Source: BigCommerce 2021 State of eCommerce ANZ The Essential Retail Benchmarks, Growth Levers and the Power of Customer-First UX

The statements, analysis, opinions and conclusions expressed in this Webinar presentation and any related written materials (collectively, the Webinar Materials) do not necessarily represent the views of My Business. My Business expressly disclaims any and all liability arising from or in connection with the access to, participation in, or use of the Webinar Materials by you or any other person. Any advice provided as part of the Webinar Materials will be general business advice and will not constitute financial, legal, taxation, accounting or insolvency advice. Any advice will not take into account your personal objectives, financial situation or specific needs. Before acting on any advice, you should consider the appropriateness of the advice having regard to its objectives, financial situation and needs. Before making any decision, it is important for you to consider these matters and to seek appropriate financial, legal, taxation, accounting and other professional advice.