Frequently Asked Questions
Visit our Help Centre here
ABOUT WORKPLACE
WHAT IS MY BUSINESS WORKPLACE?
My Business Workplace is a complete online portal allowing small to medium business owners access to a wide range of documents and tools: contracts, policies, letters, checklists and so much more. Imagine no more guesswork – it’s HR made easy, every step of the way.
WHAT DO I GET WITH MY PAID SUBSCRIPTION FOR WORKPLACE?
Your access to My Business Workplace is a complete online hr and document creation portal. You will have access to:
- A secure online portal to assist with gathering employee details, getting contracts and policies signed and storage of important documents.
- A template library with a range of documents and tools: contracts, policies, letters, checklists and so much more.
- Workplace Advice Line calls to talk to a HR specialist for tailored advice relating to your business and your people.
DO I NEED TO BE A MEMBER OF MY BUSINESS TO ACCESS MY WORKPLACE SUBSCRIPTION?
Yes, you need to be a member of My Business to access your Workplace subscription. If you are not already a member of My Business, you can join for free here.
WHERE DO THE FUNDS GO?
As a profit for purpose organisation, any surplus is reinvested into delivering support, services and resources to our members to support Australian businesses.
I REQUIRE FURTHER INFORMATION AND I CANNOT FIND IT HERE, WHO DO I GO TO?
You can visit our help centre, email support at contactus@mybusiness.com.au or contact us during standard business hours (AEST) on 132 696.
HOW CAN I ACCESS/LOG INTO MY WORKPLACE DASHBOARD?
After signing up for My Business Workplace you will be sent a series of emails from My Business that will step you through logging in to your account and how to use the platform.
To access your Workplace platform, simply log into your My Account on My Business with your membership details. You need to be a member of My Business to access your Workplace subscription. If you are not already a member of My Business, you can join here for free.
Then click on your name in the top right-hand corner and select “My account”. Click on “My products and services” tab.
If you need to reset your password or are having trouble logging-in, please email us with your enquiry.
HOW DO MY EMPLOYEES GET ACCESS TO THE MY BUSINESS WORKPLACE PLATFORM?
When you add employees to My Business Workplace, they will be sent an email from My Business with a link to reset their password and to set up their profile in the My Business Workplace platform.
HOW DO MY EMPLOYESS RESET THEIR PASSWORD IF THEY HAVE MISPLACED THE PASSWORD RESET EMAIL FROM MY BUSINESS?
Your employees can reset their password by clicking the below link:
https://www.mybusiness.com.au/membership/reset-password?post_login_redirect=https://businessaustralia.com/
I DON’T KNOW HOW TO USE MY BUSINESS WORKPLACE, ARE THERE RESOURCES TO HELP ME?
Once you have access to My Business Workplace, you will be sent a series of emails from My Business that will step you through logging in to your account and how to use the platform.
We also have a range of resources, including How to videos, Frequently Asked Questions and our online Help Centre to help guide you through the platform. You can book a demo of My Business Workplace or email us with any questions you may have at onlinesupport@mybusiness.com.au
HOW DO I GIVE PERMISSION TO ANOTHER EMPLOYEE TO CREATE DOCUMENTS IN MY BUSINESS WORKPLACE?
Please email our Online Support team at onlinesupport@mybusiness.com.au with the first name, last name and email address of the employee you wish to add to your account to grant administrator access.
CAN YOU UPLOAD EMPLOYEE PHOTOS TO MY BUSINESS WORKPLACE?
Employee photos can be saved as a file in the employee profile in My Business Workplace, but it will not show the image in the employee profile.
DOES MY BUSINESS WORKPLACE HAVE AN EMPLOYEE PERFORMANCE MANAGEMENT FUNCTION?
Currently My Business Workplace does not have an Employee Performance Management function.
HOW SECURE IS MY BUSINESS WORKPLACE
My Business is dedicated to upholding a strong focus on cyber security capability and a culture of responsibility which enables the effective use of emerging technologies and ensures confidence in the services provided by us.
Cyber security is becoming more important as cyber risks continue to evolve. Rapid technological change in the past decade has resulted in increased cyber connectivity and more dependency on cyber infrastructure.
Given the continuing significance of cyber and information security, we sought, and have been independently certified for ISO27001 (International information security standard) and the Australian Information Security Manual across our entire enterprise.
ACCOUNT DETAILS
WHERE CAN I FIND THE DETAILS OF MY SUBSCRIPTION?
You can find the details of your subscription in your “My Account”. Once logged in, scroll down to “Product & Services”. Click on your subscription for details.
HOW DO I FIND OUT MY RENEWAL DATE FOR MY BUSINESS WORKPLACE?
Please email our Online Support team at onlinesupport@mybusiness.com.au to confirm your subscription renewal date.
HOW DO I GET A COPY OF MY INVOICE?
Log into “My Account”, click on the “My Orders” tab. On the “My Orders” tab click “View Order”, and choose “Invoices” section, you can download your invoice by clicking on the “Print Invoice” icon.
IF I AM ON A MONTHLY SUBSCRIPTION, WILL I RECEIVE A MONTHLY INVOICE?
Yes. This will be sent to your nominated email address.
HOW DO I TURN ON/OFF AUTO RENEW?
You can turn off/on auto renew in your “My Account”. Log into your “My Account” Under “Product & Services”, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal.
You can turn on the renewal by clicking “Re-order” button.
HOW DO I CANCEL MY PURCHASE?
You can cancel the automatic renewal of your subscription at any time by logging into your Member Account using your login details, clicking ‘My Account’, scroll down to ‘Products & Services’ and select your subscription. From here, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal. The subscription cancellation will come into effect at the end of your current subscription period, so you can continue to enjoy full access to the applicable benefits until that date.
CAN I RE-JOIN AT A LATER DATE USING THE SAME DETAILS INCLUDING CREDIT CARD NUMBER?
You can re-join anytime and use the same credit card details if you have chosen to save your credit card details in the system. You can find the subscription page link on the cancellation email you received from My Business. If you cancel your subscription and re-join at a later date you may need to complete a new health check and re-enrol your staff as learners to initiate the training.
HOW DO I ADD A CREDIT CARD IN PAYMENT METHOD?
Log into your “My Account”, under “Product & Services”, click on your subscription. Click on the “My Payment Methods” tab, then click on the “Add New Card” button to add new credit card details.
HOW DO I UPDATE MY CREDIT CARD DETAILS AND PAYMENT METHOD?
Log into your “My Account”, under “Product & Services”, click on your subscription.
Click on the “My Payment Methods” tab, then click on “EDIT” button to update credit card details.
HOW WILL I KNOW IF MY PRODUCT SUBSCRIPTION HAS EXPIRED?
If you were monthly or yearly subscription, you will receive an email from My Business when your subscription has expired. Your subscription will also no longer appear in “My Account” under “Products & Services".