While running a business is a serious endeavour, there are plenty of lighter moments when dealing with customers, suppliers and employees. Here are some of our favourites…
After regaling a property owner about how fantastic the open house was, I hear a deathly silence on the other end of the line, which is followed by the comment, ‘There are people in my backyard.’
I had locked a buyer in the backyard of a house after finishing the open for inspection.
They were in the very deep rear section of the property that was concealed by a garden shed and I failed to see them!
Real estate agent
Tall poppy syndrome
We’ve had a customer ring up and abuse us and go absolutely berserk on the phone, because they were so disappointed in the flowers that we sent.
What had actually happened, the person's walked into the hospital and there were a number of bunches of flowers.
The first one she saw, she assumed were her flowers, but they were sent by someone completely different.
On the nose
I like to experiment with flavours, and I once decided to try using horseradish to flavour a cheese.
Making it wasn’t a problem, but once it had rested and I unwrapped the covers, the smell was horrendous – it was absolutely disgusting!
Needless to say that one went in the bin and I haven’t tried it again.
A bad case of doggy doo
[A] very posh buyer insisted on bringing her little handbag dog into the house. Much to my horror, she put the dog down on the white woollen carpet.
It did a huge poop and the buyer then trod in it!
I was trying to get her to take her shoes off and go outside, but then the dog ran off up the hall and she chased it around, leaving a poop trail all through the home.
Real estate agent
Taking it on board
We had a guy come in fairly early on and he was telling us a bit of his back story.
He recently lost his mother and he was telling us about how when he grew up, his fondest memory was her teaching him to surf, so he brought a picture in of her and asked us to put that into the board.
He then also asked if we would do the honour of laying some of her ashes into the resin of the board itself!
It was a very strange request and not something we A: took lightly or B: ever offered as a service, but the end result was pretty amazing.
Custom surfboard maker
Icing on the cake
At times, people will want something relatively rude.
We have to seek permission from the girls if they are happy to either write the fun word they want on their cake or shape a cake in the type of genitalia that people are looking for.
We just say to our staff ‘If you’re happy to make this, that’s fine, but if you’re not, we don’t want to put you under any duress’.
Little bit personal
We once got asked for a vagina costume! It was via email, and we were like ‘no, no’.
There is such a thing as one, although none of my suppliers stock it. But if you Google it, you can see a picture of it.
We were all in total shock!
It’s a dog’s life
Somebody who was designing their own yoga mat … [wanted] a six-foot picture of their dog.
I had to ring her and ask – we love how creative people are – ‘What’s the deal with this?’. She said she wanted to do a downward dog [yoga position] with her dog!
- Technology, social media and the private life of employees
By Geoff Baldwin
- Managing troubled personal relationships in the workplace
By Adam Zuchetti
- Award-winning strategies for customer service
By Adam Zuchetti