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30% of businesses fail contact tracing requirements

Adrian Flores
Adrian Flores
28 July 2020 1 minute readShare
contact tracing requirements

New research has found that almost one-third of Australian businesses with walk-in customers do not use a visitor check-in system that complies with the requirements from their respective state government.

The survey commissioned by SafeEntry Australia found that 30 per cent of Australian businesses with customer foot traffic do not use a compliant visitor check-in system, while 21 per cent do not use a check-in system at all.

Among those who utilise a system, Western Australia is the worst-performing state, with 45 per cent of its businesses answering “no” or “I don’t know” if their system complies.

This was followed by 25 per cent of ACT businesses, 22 per cent of Queensland businesses and 21 per cent of SA businesses who use some type of check-in system.

More businesses in NSW and Victoria are confident their system complies, with just 19 per cent and 18 per cent answering “no” or “I don’t know”, respectively.

The figures are based on an independent July survey of a nationally representative panel of 304 Australian business owners with customer foot traffic.

Among businesses that use a check-in system, 56 per cent across Australia use a paper-based system, with Western Australia having the highest proportion of businesses (69 per cent) that use a paper-based system to track visitors, followed by 67 per cent in the ACT, and an equal 57 per cent in Victoria and Queensland.

Just 48 per cent of NSW businesses use a paper-based system, and has the highest proportion of businesses (at 56 per cent) that use digital check-in systems.

Visitor check-in rules vary by state

All states and territories have issued a direction or order for businesses, premises and facilities that have obligations under the Privacy Act 1988 to collect personal information for COVID-19 contact tracing purposes.

• New South Wales – mandates digital record keeping for pubs, hotels and clubs, while in other business sectors, all visitor names and email or phone number should be recorded, either electronically or on paper.

• Queensland – some business sectors must collect the name, number, email, date and time of patronage for all visitors and keep these for 56 days.

• South Australia – some business sectors must keep a name and a phone number or email.

• Victoria – some sectors must collect the first name and number of those visiting longer than 15 minutes and keep these for 28 days.

• Western Australia – businesses that consider themselves potentially exposed to COVID-19 must collect visitor contact details and keep these for 28 days.

30% of businesses fail contact tracing requirements
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Adrian Flores
Adrian Flores

Adrian Flores is the deputy editor of MyBusiness. Before that, he was the deputy editor for SMSF Adviser as well as features editor for ifa (Independent Financial Adviser), InvestorDaily, Risk Adviser, Fintech Business and Adviser Innovation.

You can email Adrian at [email protected].

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