A new Enlighten industry report, OpX Trends 2021 and Beyond, canvases the pulse of Australian frontline workers and their leaders from some of the nation’s largest organisations on the current state of operational excellence including key trends, challenges and strategic priorities.
According to the report, more than one in three frontline professionals reported productivity as the main priority for 2021–2022, yet only 27% of survey respondents feel that senior leaders are providing adequate support when it comes to meeting operational excellence goals. The data suggests that workers are craving more engaged, purposeful and visionary leadership as a way to remain connected, motivated and engaged during these unprecedented times.
Further, the report found that 75% of business leaders are encouraging more active communication and flexible working arrangements as key strategies to address the worsening productivity crisis and to build an engaged workforce in a hybrid setting that is here to stay.
Enlighten’s co-founder and chief operating officer, Andrew Johansen, said leaders must embrace new operating models, such as the hybrid workforce, as traditional business models are irrelevant as the pandemic continues. Furthermore, leaders’ decision-making should be based on data, to ensure the roadmap to their organisation’s goals is firmly grounded and aligned with what’s possible.
“The future of work lies in flexibility and the hybrid workforce, with technology and high-quality data to play important roles in optimising workforce management, whether in the remote or hybrid workplace, or even across borders and geographies,” Mr Johansen said.
“Workplace flexibility will be critical in raising and maintaining productivity, which in turn is creating urgency for businesses to protect their lifeline: their customers.
“There is a huge opportunity for the future hybrid workforce to innovate, empower and enable these new working experiences for the organisation and its leaders. Effective, authentic and consistent communication plays a key role in building a more positive and engaged culture, especially in a remote working environment.”