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Employers think they are trustworthy, but workers disagree

Adam Zuchetti
Adam Zuchetti
07 February 2018 1 minute readShare

A massive disconnect between the trustworthiness and transparency of employers towards their workers has been identified, affecting morale and even turnover rates.

In a study conducted by global employee engagement firm Reward Gateway across Australia, the US and UK, 83 per cent of senior managers believe their company adequately recognises employee commitment to the company’s values. However, less than half (42 per cent) of workers agree that is the case.

The problem, according to the research, appears to lie in disclosure and communication.


The vast majority (88 per cent) of managers said their business is transparent about its strategies, but only one in five employees (21 per cent) feel this “transparency” is in fact honest and open.

“This new study has revealed that recognising employees when they demonstrate a company’s purpose, mission and values is a must and not a nice-to-have,” said Kylie Green, director of consultancy at Reward Gateway.


Ms Green noted that previous research conducted by the firm found that two-thirds of employees would rather work for a business that recognises their achievements over one that pays a higher salary but offers no recognition.

Management trainer Guy Williams of The Training Guys has previously told My Business that poor communication can be the result of assumption that information has been communicated, when in fact it either hasn’t or is done so in a way that is open to interpretation or confusion.

One such common practice is “sending an email”, which a manager believes means the information has been communicated to their workforce. But of course emails can be lost in junk mail, deleted and overlooked, or their meaning, tone and emphasis can be lost on the reader, meaning that communication may not have taken place as desired, if at all.



Employers think they are trustworthy, but workers disagree
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Adam Zuchetti
Adam Zuchetti

Adam Zuchetti is the editor of My Business, and has steered the publication’s editorial direction since early 2016. 

The two-time Publish Awards finalist has an extensive journalistic career across business, property and finance, including a four-year stint in the UK. Email Adam at [email protected]

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