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Opposition proposes shake-up of ATO appeals processes

Jotham Lian
Jotham Lian
03 September 2018 2 minute readShare
Time for change

Labor has tabled a proposal to introduce a new second commissioner of appeals within the ATO in a bid to ensure there is independence in the review process for small business disputes.

Shadow Treasurer Chris Bowen announced that if elected, Labor will legislate to establish a new position of Second Commissioner within the tax office, reporting to the Commissioner of Taxation, to head up a new appeals group.

“Genuine concerns have been raised about engagement with small businesses about tax disputes, including the lack of a perceived and real structural separation within the Tax Office of officials who make tax assessments from those who handle disputes and appeals,” said Mr Bowen.


“A separate appeals area in the Tax Office ensures small business disputes are given the care and attention they deserve.”

It follows suggestions made earlier this year that the ATO should be split into two separate agencies, after allegations of bullying and inappropriate decision-making against SMEs were aired.


According to Mr Bowen, the appeals group will be responsible for managing tax disputes for all taxpayers, through pre-assessment reviews, objections, litigation including identifying test cases and providing oversight on settlements, and facilitating the use of Alternative Dispute Resolution throughout the compliance and dispute resolution process.

The move will see $1.5 million provided to the ATO over the forward estimates period.

Responding to the proposal, Commissioner of Taxation, Chris Jordan said the ATO had already made an effort to move its dispute resolution process out of its compliance function.

“We already have moved all of the objection processes and dispute resolutions out of compliance so it is in a separate group now under [second commissioner] Andrew Mills,” Mr Jordan said at the National Small Business Summit in Sydney.



However, he conceded that if parties outside the ATO felt that its processes were not up to scratch, then he would be open to moving the function elsewhere.

“We think we're doing well in an independent way, facilitating the resolution of disputes through mediation, alternate dispute resolution processes and if we think we are doing well but no one else does then we have got to think about that,” said Mr Jordan.

“Maybe we need a small business tax appeals division that is focused on mediation and ABR techniques in a more informal way rather than a court process lawyer way. We're not saying we are the best- I will listen and I will absolutely take on board and if we think we are doing a proper thing but others don't think so then ok, let's change.”

Speaking to My Business’ sister publication Accountants Daily, CPA Australia head of policy, Paul Drum said he could understand why such a proposal would be raised, considering calls have been made to separate the appeals function to “address perceptions of bias”.

“From a perception perspective, it is important that people have confidence in the system. That’s a whole of community issue and in that regard, I think such a measure can be important,” said Mr Drum.

“However, based on member feedback over the decades, this has not been a very large sore point numbers wise but of course you have individual cases from time to time where people feel aggrieved.

“Perception and reality and not always the same, and arguably there is a fair bit of optics about this announcement.”

Opposition proposes shake-up of ATO appeals processes
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Jotham Lian
Jotham Lian

Adam Zuchetti is the editor of My Business, and has steered the publication’s editorial direction since early 2016. 

The two-time Publish Awards finalist has an extensive journalistic career across business, property and finance, including a four-year stint in the UK. Email Adam at [email protected]

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