Businesses and individuals can make a complaint to the Tax Practitioners Board (TPB) about a tax or business agent. The complaints most likely to relate to business include unprofessional behaviour and false or misleading advertising.
The TPB, which regulates tax and business agents, is now pushing on the community to resolve a complaint within three business days.
Should the practitioner fail to resolve the complaint within that time, they risk investigation from the regulator.
This move was made with the intention of getting better outcomes for clients of tax practitioners, businesses included, but there are also touted benefits for the practitioners themselves.
“Referrals will occur where we believe that the issues raised by the complainant can be best resolved by the practitioner engaging with the complainant rather than through the TPB undertaking compliance intervention,” a TPB spokesperson said.
“It will also ensure that tax practitioners are not subjected to a full and lengthy investigation process when an early intervention will resolve the complaint.
“It will ensure the compliance and investigations program of the TPB is better equipped to respond to a rapidly changing regulatory environment. The 72-hour complaint resolution process will ensure that TPB resources can now be directed at investigating high-risk agents.”