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1 in 2 business owners thinks employees exceeded expectations during COVID-19

Emma Ryan
30 April 2021 1 minute readShare

The impacts of the COVID-19 pandemic have not deterred business owners from holding their employees in high regard, with 51 per cent saying their staff exceeded expectations over the last 12 months.

A new survey by Robert Half sought responses from 300 hiring managers, including 100 CFOs and 100 CIOs, from companies across Australia to determine job trends, talent management, and trends in the workplace.  

According to the survey, 51 per cent of Australian business leaders said their employees’ achievements during COVID-19 had exceeded their expectations. A further 63 per cent said productivity and collaboration levels have improved.

“Among the Australian businesses that say their expectations have been exceeded, over six in 10 (63 per cent) think productivity and collaboration improved, while almost half (46 per cent) say deploying technology and maintaining collaboration was not as difficult as anticipated,” Robert Half said.

“More than four in 10 (44 per cent) managers also say their company was able to successfully maintain customer service levels.”

Breaking down the results further, Robert Half found that among the respondents, CIOs have the most positive sentiment towards the performance of their employees during the pandemic.

“Merely 19 per cent of Australian CIOs report a negative change in expectations, which is about half compared to CFOs (37 per cent) and slightly less than general hiring managers (24 per cent),” the company said.

“By contrast, 59 per cent of CIOs state their employee performance exceeded expectations — 20 per cent greater than that of CFOs (39 per cent) and again slightly ahead of general hiring managers (55 per cent).

“These industry results suggest the pre-existing integration of tech and digital-first mindset lent themselves to the rapid remote-work shift and corresponding demand for greater agility in workflow.”

Just 27 per cent of respondents said they hold a negative perception of their employees’ achievements while working remotely, the survey found.

“Among the 27 per cent of Australian businesses that say their expectations changed in a negative way during the pandemic, 54 per cent say productivity and collaboration decreased, while 49 per cent say maintaining relationships within teams working remotely was more difficult than expected,” Robert Half said.

“Over one-third (36 per cent) also think customer service levels decreased.”

More to come.

1 in 2 business owners thinks employees exceeded expectations during COVID-19
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Emma Ryan

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