CROSSMARK Australia and New Zealand
Sustaining a business with over 2,000 employees is no mean feat. So how does Andy Kirk of CROSSMARK Australia & New Zealand make it work? Find out how in this episode of The Company You Keep.
After staying in Australia on a working holiday visa, Andy met his future wife and decided to stick around. Eventually, he joined CROSSMARK, a premier marketing and sales agency helping brands across the country.
Of course, managing a business with so many employees is serious business. How does Andy manage to make sure he finds the right employees every time? “We do all our own internal recruitment across a lot of people in the head office and spend time with our HR team,” he says.
The result of that careful application? Employees who have stuck around for as much as 25 years. In fact, Andy says that longevity leads to one of his best pieces of business advice: making sure you surround yourself with the right people.
“Ask for advice and listen to people,” he says. “Studies have shown that employee engagement drives a better business outcome.” This also reflects Andrew’s biggest business mistake: not acting immediately on someone who wasn’t the right fit.
“So one of the learnings we have now is if we bring people into the business and they're not adhering to the values, is to act quickly.”
One of the key tools the business uses is the My Business HR resources, which keeps its staffing team on top of key information. “I think [My Business] is a fantastic resource for us and that our HR people and culture team use it a lot.”