But with technology changing rapidly, the service offering and knowledge base of Powernet IT Solutions and its founder have never remained static.
“20 years ago, I knew everything … today, there are so many different types of technology, nobody can be a master of everything,” he says.
Sharing his incredible story on the My Business Podcast, Jacob discusses:
• How he has retained his first two customers for 22 years
• The lessons learnt with the benefit of hindsight over those 22 years
• His innovative approach to changing things when he stopped enjoying his work
• What he has taken away from spending time with Sir Richard Branson