Australia Post confirmed to My Business that its eParcel service went offline for a number of hours on Monday, before it was fixed yesterday morning.
“Australia Post continues to investigate the cause of the outage that affected selected services yesterday afternoon. All services were restored early this morning and there have been no delivery delays as a result of the system outage,” a spokesperson for Australia Post said.
“We will work with our customers affected to determine where we can assist.”
The spokesperson would not confirm the length of the outage or the number of affected customers, apart from confirming that “a small number of customers were affected”.
Media reports suggest that businesses began seeing an error message when logging into their accounts from around 12.30pm on Monday afternoon.
SME owners were among a number of angry customers venting their frustrations on Australia Post’s Facebook page, with several questioning the value of the service they pay for.
“I recently got a letter stating that our eParcel rates have gone up again for business. This error has cost me not only money, time but also the reputation of my customer service to my customers. I Will [sic] be shopping around starting tomorrow for another provider to spend our thousands [of] dollars with each month … It is time to lift your game Australia Post,” wrote one disgruntled customer.
Others recognised that some business interruptions are outside the service provider’s control, but wanted to vent their frustrations nevertheless.
“I feel sorry for you guys because no doubt you are copping a lot [sic] of abuse over this when its [sic] technically out of your control but REALLY annoying when i [sic] have parcels sitting in a parcel locker that I cant [sic] access,” wrote another.