logo
Receive the latest mybusiness news
SUBSCRIBE TO OUR NEWSLETTER
Copyright © 2020 MOMENTUMMEDIA

Monster penalty handed down to tech retailer

Staff reporter
25 October 2017 1 minute readShare

Penalties worth an eye-watering $750,000 have been handed down in court to a technology retailer found to have misrepresented consumers’ rights regarding faulty products.

MSY Technology, which operates close to 30 stores across Australia selling computers, accessories and software, has been found guilty in the Federal Court for misrepresenting consumers’ rights to a repair, replacement or refund of faulty goods.

“Businesses must ensure their refund and returns policies, and any representations accurately reflect their obligations under consumer law,” said Delia Rickard, deputy chair of the ACCC who instigated the legal proceedings.

Advertisement
Advertisement

“These proceedings and the penalties imposed signal to businesses that the ACCC will not hesitate to take appropriate enforcement action where it identifies misleading representations about consumers’ rights.”

Ms Rickard said it was the second time the competition watchdog had launched action against MSY entities, having done so in 2011 for making misleading claims about consumer warranties.

 

As well as the six-figure penalty, MSY Technology was also ordered to pay a further $50,000 towards the ACCC’s legal costs and submit to a comprehensive training program on compliance with Australian Consumer Law.

 

SPONSORED CONTENT

 

Monster penalty handed down to tech retailer
mybusiness logo
Staff reporter

Leave a Comment

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of MyBusiness.

Read more

Latest poll

Should the government make further amendments to JobKeeper?