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Security firm to refund $740,000 for services not provided

Adam Zuchetti
Adam Zuchetti
30 May 2018 1 minute readShare

A prominent security firm has been ordered to repay customers almost three-quarters of a million dollars after charging customers for security patrols that it did not conduct.

According to the ACCC, Wilson Security — a subsidiary of Wilson Parking Australia — made $740,000 from charging 320 Western Australian customers for internal premise security patrols which were never carried out.

These charges covered a lengthy period between July 2011 and September 2017. In total, it is estimated that around 48,000 patrols were missed.

The ACCC also found that, during the period, Wilson Security “frequently” replaced this missed internal security patrols with external ones, and did so without notifying the customers.

“Wilson Security has admitted that by charging customers for services that were not provided, they engaged in misleading or deceptive conduct and made false or misleading representations,” said ACCC Commissioner Sarah Court said.

“The ACCC was particularly concerned by this conduct because customers were unable to verify whether the services they were paying for were actually being delivered.

“As a result of the ACCC’s investigation, affected customers will receive a full refund of the amounts they paid for internal security patrol services that were not provided by Wilson Security.”

It is not yet clear what, if any, penalties the company will be liable for over and above the refunds.

According to its website, Wilson Security currently has contracts with a number of local and state government agencies to provide security services, over and above those offered to residential and business customers.

Wilson Security has been contacted for comment.

Security firm to refund $740,000 for services not provided
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Adam Zuchetti
Adam Zuchetti

Adam Zuchetti is the former editor of MyBusiness and a senior freelance media professional, specialising in the fields of business, personal finance and property. In 2020, he also embarked on his own business journey – inspired in part by the entrepreneurs and founders he had met through his journalistic work – with the launch of customised pet gifting and subscription service Paws N’ All.

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