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82 complaints prompt warning against online retailer

Adam Zuchetti
Adam Zuchetti
26 June 2018 1 minute readShare
Alarm, siren, warning

A specialty online toy retailer has attracted the ire of a state-based fair trading regulator after 82 separate complaints were lodged about products not supplied and refunds and warranties not being honoured.

Queensland’s Office of Fair Trading (OFT) took the somewhat unusual step of issuing a formal warning about the business, Premium Collectables, and its director Scott Dwyer after it received dozens of complaints.

Those complaints related to various warranty issues, as well as refunds not being delivered and products being paid for but never arriving.

In total, the complaints accuse Mr Dwyer and Premium Collectibles of duping customers out of $47,097 in part or full payments for products that were never delivered.

Consumers reported receiving little or no response when first raising their concerns directly with the retailer.

OFT similarly said that, after initially co-operating with investigators, it too has been unable to elicit a response from the business.

The retailer’s website was offline when My Business attempted to make contact for comment on the day of the announcement (26 June 2018).

“Agreed delivery timeframes, whether long or short, must be met, as must refund policies,” OFT’s executive director, Brian Bauer, said.

“Ignoring consumers who try to assert their consumer rights is never the answer.”

82 complaints prompt warning against online retailer
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Adam Zuchetti
Adam Zuchetti

Adam Zuchetti is the former editor of MyBusiness and a senior freelance media professional, specialising in the fields of business, personal finance and property. In 2020, he also embarked on his own business journey – inspired in part by the entrepreneurs and founders he had met through his journalistic work – with the launch of customised pet gifting and subscription service Paws N’ All.

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