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Online shopping boom sets record with Victoria leading the way

Maja Garaca Djurdjevic
Maja Garaca Djurdjevic
25 September 2020 1 minute readShare
online shopping

Victoria has pushed Australia’s love for online shopping to new heights, with Australia Post referring to August as the “biggest month in Australian online shopping history”.

Australia’s e-commerce boom has never been more obvious than in the month of August, during which the number of online purchases jumped by 8.9 per cent compared with the 2019 pre-Christmas peak and 5.8 per cent above April, the previous record month.

According to data from Australia Post, Victoria led the way, with online shopping up by 170 per cent year-on-year in August, compared with a growth rate of 85 per cent across the country.

This boom has given Victoria the title of “Australia’s online shopping capital”, said Nicole Sheffield, Australia Post executive general manager community and consumer.

“Point Cook in Melbourne’s west holds the number one spot, but suburbs like Craigieburn and Doreen in the outer-north made the top five list for the first time last month,” Ms Sheffield said.

“What’s even more interesting is in 2019, just four Victorian postcodes made it into Australia’s top 10 online shopping locations; Victorian postcodes now hold six of those spots for the six months from March–August this year.

“In July and August, more than a third of all Australian online purchases were made in Victoria, which speaks to the impact stage 4 restrictions have had on the local retail landscape.”

But Victoria is not the only state where consumers are turning to online shopping, with the pandemic not only prompting seasoned shoppers to continue, but also encouraging many households to try online for the first time.

“Between March and August this year, over 8.1 million households have shopped online, an increase of 16 per cent when compared to the same time last year; and almost a million of these households had never shopped online before,” Ms Sheffield said.

“In April, we saw the biggest influx of new shoppers, with over 200,000 new households entering the market. In the five months that have followed, over two-thirds (67 per cent) of these households have continued to shop online, with a quarter of them shopping twice or more per month on average.”

In August, the stand-out categories across the nation were food and liquor, health and beauty, and home and garden products, all growing 90 per cent or more year-on-year.

August 2020: Australia’s top 5 online shopping locations by volume

  1. Point Cook, VIC 3030
  2. Cranbourne, VIC 3977
  3. Hoppers Crossing, VIC 3029
  4. Craigieburn, VIC 3064
  5. Doreen, VIC 3754
Online shopping boom sets record with Victoria leading the way
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Maja Garaca Djurdjevic
Maja Garaca Djurdjevic

Maja Garaca Djurdjevic is the editor of My Business. 

Maja has a decade-long career in journalism across finance, business and politics. Now a well-versed reporter in the SME and accounting arena, prior to joining Momentum Media, Maja reported for several established news outlets in Southeast Europe, scrutinising key processes in post-conflict societies and enabling citizens to influence decision-making.

You can email Maja on [email protected] 

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