New research by Canon has revealed that office administration tasks are increasing year-on-year and are having a negative impact on staff productivity, with the majority of employees saying their current role had too much administration associated with it.
Canon’s independent Automate My Admin survey of 1,005 Australians revealed that 58 per cent of employees believe their current role is overburdened with administration duties, while 63 per cent believe that administration is making them less productive overall. Conducted in September 2012, the survey also found that 48 per cent of respondents have seen a rise in their administrative workload over the past 12 months, with 39 per cent expecting to see this increase further over the coming year.
Administration tasks covered included activities such as faxing, photocopying, scanning, filing, data entry, invoice processing and securing document approvals. While 49 per cent of respondents put the increase down to the nature of their role being manual and time-consuming, 27 per cent associated it with increased regulation within the business to keep hold of documents. A further 23 per cent have seen an increase in the number of processes implemented by their workplace, which is adding to these administration tasks. Other noteworthy figures from the survey include:
- 32 per cent of respondents say if their administration tasks were halved they would use the time to achieve a better work/life balance.
- 27 per cent want to employ better automated processes within their business to manage administrative tasks.
- 35 per cent would like to see better use of technology to automate jobs.
- 61 per cent say if administration was halved they would use the time to focus on their core job.
Jeremy Plint, Assistant General Manager, Canon Business Services Australia says that while admin serves a vital role in organisations, for many employees it is taking them away from the core functions of their job.
“To boost productivity, businesses need to better understand their current processes, requirements and pain points, identifying those that can be automated through smart technology implementations and effective workflows,” Plint says. “This will help to alleviate employees of excessive administrative tasks, and focus on the work that matters to them to make more efficient use of their time.”
While the majority of respondents stated that office administration impacts their productivity, 61 per cent said that doing administrative tasks gives them a better balance on their workload and 32 per cent commented that it helps them to achieve a better work-life balance too.
“Administration will always be a necessary feature of a business’ processes and compliance needs, and it’s good that it can help people balance demanding workloads too,” Plint continues. “However it’s important to look at the productivity of a company and its workforce to ensure that they have the right technology solutions to support them, particularly if these tasks are expected to increase.”
Canon has released a two-page infographic to go with this research, which can be viewed in full here.
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