“We are examining the detail of the announcement by the ACCC, but can confirm that Optus is taking action to provide appropriate remedies to those customers where it has been confirmed that the underlying NBN service cannot deliver the speed they signed up for,” an Optus spokesperson said.
They laid blame on the NBN itself, saying it is a copper access issue which the ACCC “acknowledges [slower than promised connection speeds] affects all RSPs”.
“We have been working with the ACCC on this matter and have responded to detailed information and data requests,” the firm’s spokesperson said.
However, Optus would not disclose the details of these “remedies”, saying only that it is considering a range of measures for customers depending on their individual circumstances.
It comes after Telstra said it has already been contacting affected customers to provide refunds, with suggestions as many as 42,000 Telstra customers could be reimbursed.