A regional Queensland council is reportedly set to become the first in Australia to address late payments by rolling out a digital billing and alerts platform.
Using billing app Sniip, Toowoomba Regional Council is launching what it calls ‘M-Billing’, to alert ratepayers of new council rates and water bills becoming due and enabling smartphone push notifications to simplify the payments process.
As well as reducing the cost of printed bills and postage, the council is hoping this technology improves its cash flow by reducing late payments.
“Toowoomba Council is addressing the long-standing issue of late payments, which has been an ongoing and very expensive concern for billers across Australia,” said Sniip CEO Damien Vasta.
“The fact that there have been so many attempts to address Australia’s billing and payments problem is testament to how much of an issue it really is. Unfortunately, many of these attempts have been incomplete and can even compound the issue.”
According to Mr Vasta, customers often mistake email bills for junk mail, which has ultimately increased the prevalence of late payments rather than reduce it.
“Push notifications are seen instantly and can be actioned in seconds. There’s no need to input further information after the app is set up, data is stored with bank grade security that can’t be hacked, and all payment history is stored for future reference. The key is to seamlessly integrate the bill-receiving and bill-payment functions.”
It comes as SMEs rate the lack of late payments legislation as one of their primary business challenges in 2018.
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