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Should businesses transition to cloud-based phone systems?

Julianne Leybag
06 April 2018 2 minute readShare
Cloud storage

Analogue business phones used to be everywhere, but with the advent of digital technology, businesses are now shifting gears and transitioning from cable to cloud. My Business explores the benefits of fully transitioning to cloud-based phone systems.

Cloud storage is a convenient way for individuals to store important information without having to worry about possible file corruption or loss of data. Currently, cloud services come in different sizes and forms—including cloud-based phone systems.

Some of the reasons why businesses should transition to cloud-based phone systems are:

  • Flexibilty
  • Cost-efficiency
  • Varied features
  • Portability
  • Better business output
  • Added security


Voice over internet protocol (VoIP) phone systems allow business owners to access the latest software updates while eliminating the need to constantly upgrade hardware. This makes VoIP systems flexible and cost-effective.

Moreover, cloud-based VoIP systems can open up opportunities for remote workers to join the business compared to businesses that utilise an on-site analogue phone system.

Using cloud-based phone systems makes it easy for businesses to connect to the home office of remote workers.

Learn more about the limits of ignoring cloud-based business options here.


Using a cloud-based phone system allows business owners to have access to all the necessary features without having to worry about additional fees or hidden charges. The native integration of features into the cloud’s system cost lesser than analogue on-site phone systems which charge additional costs for software, hardware, and licensing upgrades. This means that business owners can expand or downsize their business without having to worry about the affordability of the system’s features.

Aside from upgrade costs, traditional phone systems also requires its users to shell out for scheduled maintenance costs and additional line setups. Upgrading to a cloud-based phone system means that business owners will only pay for phone system services which they deem necessary as their business grows.

Varied features

Cloud-based phone systems offer a variety of features which allow for easier business maintenance. Some of these features include voicemail, conference bridges, and advance emails which can be accessed without any additional charges.

Cloud phone systems also have features which allows business owners to manage their bandwidth without having to sacrifice the quality of calls being made and backup options that provides separate internet circuits.

Some of the features can even be accessed and used by the business’s remote workers, thus increasing connectivity.


Investing in cloud-based phone systems allows business owners to have access to the system’s features anytime, anywhere as long as there is an internet connection. This is also the reason why it is easy for businesses to acquire remote workers or have dedicated teams in different places.

Cloud-based phone systems also have their own smartphone applications which can be accessed by employees from their own devices. Remote employees can interact, collaborate, and accomplish tasks with on-site employees in real time.

Better business output

Cloud-based phone systems are especially ideal for small businesses — an advantage against its competitors. Since cloud phone systems can basically take care of themselves, this allows employees to focus on other tasks and boost profit and customer satisfaction.

Installing a cloud phone system maximises business resources since both data and voice lines are moved into a single, streamlined network instead of two separate lines: increasing bandwidth or creates vacant lines for backup purposes.

Added security

One of the most common misconceptions when it comes to cloud-based services is that cloud storage is not secure enough. Storing critical and sensitive information is a valid business concern that may endanger the business.

However, a lot of cloud phone systems have cloud security services which can be availed by business owners, including added security protocols, encryption, and active service monitors.

Transitioning to a cloud-based phone system can streamline and improve business and pave the way for better profit. Switching from analog to digital might seem like a lot of work: it is important to consult with a trusted service provider when it comes to weighing options for the transition.

Should businesses transition to cloud-based phone systems?
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Julianne Leybag

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