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Telstra mum on compensation after nationwide outage

Tim Neary
21 May 2018 1 minute readShare

Annoyed Telstra customers, a significant amount of them SME business owners, have dumped ire on the telecom giant’s social media pages following its second nationwide mobile outage, including many demanding compensation for revenue lost.

This is Telstra’s second outage crisis this month, with 4G services and internet connections lost to customers across Australia — despites its claims to be the country’s “best mobile network”.

My Business has invited Telstra to comment on what caused the outage and whether or not affected business owners will be compensated for lost revenue as a result of it.


At the time of going to press Telstra had not replied to the questions.

The first reports of the outage came to light just before 10am until the service was restored at around lunch time.


According to News Corp, Telstra did not initially acknowledge the problem although more than 3600 Telstra customers reported issues to Aussie Outages.

It said the company’s social media team “finally acknowledged the problems after 10.40am”, replying that there was indeed issue which was “impacting” its mobile network.

The report also said Telstra technicians were “still investigating the root cause” of the nationwide problem. And while, four hours after the outage began, a Telstra spokesman confirmed that services had been restored, the spokesperson also said the company was still working to resolve “intermittent issues”.

In 2016, Telstra gave its users two free data days after a series of nationwide outages.



This latest outage comes in the wake of poor financial results from Telstra.

The outage also raised concerns about the ability of Telstra customers to contact 000 in an emergency.

NewsCorp reported that NSW police expressed concerns that some people might have had trouble contacting Triple Zero, but in a statement Telstra said there was nothing to be concerned about as these emergency calls “will connect over others carriers’ networks where they have mobile coverage”.

Telstra mum on compensation after nationwide outage
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Tim Neary

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