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Major glitches strike Facebook, Instagram, Gmail

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Major glitches strike Facebook, Instagram, Gmail

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In the same 24-hour period, some of the most popular social media platforms as well as Google’s Gmail and Drive were hit by major glitches, impacting businesses across Australia and the world.

The issues initially began with Gmail on Wednesday, which did not restrict access entirely but impacted various functions and generated error messages.

That was soon followed by user complaints of outages on Facebook and its subsidiaries Messenger and Instagram.


Twitter — unaffected by the outages — began seeing the hashtags #FacebookDown and #instagramdown begin trending.

While Google’s problems were apparently restored within hours, problems were still being experienced on Facebook into Thursday.

A spokesperson for Facebook issued a brief statement around midday (AEDT) on Thursday in which it said: “We’re aware that some people are currently having trouble accessing the Facebook family of apps. We’re focused on working to resolve the issue as soon as possible, but can confirm that the issue is not related to a DDoS attack.”

Meanwhile, a Google representative referred My Business to its UK-hosted Service Details web page, with the most recent post reading: “The problem with Gmail should be resolved. We apologise for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google and we are making continuous improvements to make our systems better.”



That notice was posted less than four hours after its initial post relating to the outage, which said: “We’re investigating reports of an issue with Gmail. We will provide more information shortly. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior [sic].”

A third post, made between the two, noted that investigations were continuing, and noted the problem extended beyond Gmail to include Google Drive.

At this stage, it is unclear exactly how many users were impacted, with neither Facebook nor Google willing to go into detail about the issues experienced on their respective services.

There is also no word yet on whether businesses will be reimbursed or credited for incurred losses from, or lost advertising time during, the downtime.

Adam Zuchetti

Adam Zuchetti

Adam Zuchetti is the editor of My Business, and has steered the editorial direction of the publication since the beginning of 2016. Before joining My Business, he worked on fellow Momentum Media titles The Adviser and Mortgage Business.

The two-time Publish Awards finalist has an extensive journalistic career across business, property and finance, including a four-year stint in the UK. Adam has written across both consumer and business titles, including for News Corp Australia and Domain.

You can email Adam at This email address is being protected from spambots. You need JavaScript enabled to view it.

Major glitches strike Facebook, Instagram, Gmail
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