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Gmail outage leaves users email-less

Adam Zuchetti
Adam Zuchetti
09 May 2019 1 minute readShare
Gmail

Businesses and individuals were left with intermittent email access on Thursday after Gmail and its servers suffered technical problems.

The issues struck around 9.30am (AEST) on Thursday, 9 May, just as many businesses were opening for daily trade.

Many users of Google’s popular email platform — including the My Business team — received error messages when sending emails, and delayed or failed inbound emails.

Gmail’s live outage map at the time showed south-east Australia as a major hotspot for reported outages, along with Japan and the US west coast.

A spokesperson for Google Australia would not comment on the issue, instead referring My Business to its Gmail – Service Details web page.

“We’re aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior [sic]. We will provide an update by 5/9/19, 10:40 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change,” it said in a note issued at 9.40am.

Just under half an hour later, a new update stated that “Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

By 11.23am, Google updated the page to say that the problem “should be resolved”.

“We apologize [sic] for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better,” it said.

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Gmail outage leaves users email-less
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Adam Zuchetti
Adam Zuchetti

Adam Zuchetti is the former editor of MyBusiness and a senior freelance media professional, specialising in the fields of business, personal finance and property. In 2020, he also embarked on his own business journey – inspired in part by the entrepreneurs and founders he had met through his journalistic work – with the launch of customised pet gifting and subscription service Paws N’ All.

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