Businesses and individuals were left with intermittent email access on Thursday after Gmail and its servers suffered technical problems.
The issues struck around 9.30am (AEST) on Thursday, 9 May, just as many businesses were opening for daily trade.
Many users of Google’s popular email platform — including the My Business team — received error messages when sending emails, and delayed or failed inbound emails.
Gmail’s live outage map at the time showed south-east Australia as a major hotspot for reported outages, along with Japan and the US west coast.
A spokesperson for Google Australia would not comment on the issue, instead referring My Business to its Gmail – Service Details web page.
“We’re aware of a problem with Gmail affecting a significant subset of users. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior [sic]. We will provide an update by 5/9/19, 10:40 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change,” it said in a note issued at 9.40am.
Just under half an hour later, a new update stated that “Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”
By 11.23am, Google updated the page to say that the problem “should be resolved”.
“We apologize [sic] for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better,” it said.
Adam Zuchetti is the editor of My Business, and has steered the publication’s editorial direction since early 2016.
- ‘Don’t assume how employees will react to redundancy’
By Simon Rountree
- Customers behaving badly: ‘My time is worth more than yours’
By Adam Zuchetti
- What businesses can learn from Sir Roger Bannister
By Adam Zuchetti