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ATO to commence ‘field visits’ to assist with myGovID transition


The Tax Office is commencing field visits to tax professionals needing assistance to transition from AUSkey to myGovID on 10 February, particularly focusing on medium-sized businesses, it told My Business on Tuesday.

From the end of March, myGovID and Relationship Authorisation Manager (RAM) will replace AUSkey as the new secure login service.

Speaking to My Business, an ATO spokesperson confirmed that the authority will deploy staff across the country from 10 February to support tax professionals who need help to make the move to myGovID.


The ATO anticipates visits will take between 45 and 60 minutes and will occur at the premises of tax professionals.

“Tax professionals can request a visit from us via our online booking system. A link will be sent via email,” the spokesperson confirmed.

“Our employees will not be targeting businesses through these visits; however, we are covering off on the myGovID transition as part of our regular series of seminars for businesses that we are rolling out, for example, record-keeping essentials".

The Tax Office is also planning an outbound telephone campaign which will target tax professionals it has identified may need assistance to make the transition.

‘Working hard to ensure businesses know what to do’

The ATO reminded that businesses using the Business Portal or the Small Business Superannuation Clearing House also need to transition from AUSkey to myGovID.

“We’re working hard to ensure all businesses know what they need to do and how to do it,” the spokesperson added.



“Late last year, we sent an email to all businesses with an active AUSkey to let them know how to transition, and we’ll continue to send emails reminding businesses who have not yet made the change throughout February.”

Speaking on an ATO webcast, assistant commissioner Colin Walker said in December last year that the ATO is ready to “handhold” mid-tier firms through the process. 

“Take the opportunity to get things prepared early. We will continue to create more information. As we hear more problems or issues people are having, we’ll do more fact sheets and get them up on the websites as well,” Mr Walker said at the time. 

Extra help

Additional information for businesses is currently available on the ATO’s website at www.ato.gov.au/mygovid.

The ATO also has a fact sheet called Set up your new access to the Business Portal which is available for businesses: https://iorder.com.au/publication/Download.aspx?ProdID=75237-12.2019.

It is also encouraging those that need extra help to call on 1800 287 539 for tailored assistance from an ATO professional.

Maja Garaca Djurdjevic

Maja Garaca Djurdjevic is the editor of My Business. 

Maja has an extensive career as a journalist across finance, business and market intelligence. Prior to joining Momentum Media, Maja spent several years unravelling social, political and economic intricacies in Eastern Europe. 

You can email Maja on This email address is being protected from spambots. You need JavaScript enabled to view it. 

ATO to commence ‘field visits’ to assist with myGovID transition
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