Receive the latest mybusiness news
Copyright © 2020 MOMENTUMMEDIA

ACT tops index measuring readiness for digital society

Adrian Flores
Adrian Flores
10 November 2020 1 minute readShare
ACT tops index measuring readiness for digital society

The Australian Capital Territory has extended its run ahead of the larger states of New South Wales and Victoria as the most digitally ready state or territory based on measures including start-up environment and the ease of doing business.

The 2020 Cisco Australian Digital Readiness Index determined digital readiness by examining seven components:

  • Human capital: total labour force, adult literacy rate, population and years of schooling
  • Basic needs: life expectancy, mortality rate, sanitation, access to electricity
  • Ease of doing business: rule of law, logistics performance, infrastructure rating, time to get electricity
  • Technology infrastructure: infrastructure available to enable digital activities and connected consumers (IoT, cloud)
  • Technology adoption: mobile device penetration, internet usage, cloud services spend forecast, demand for digital services
  • Start-up environment: strength of legal rights, time to start a business, venture capital availability
  • Business and government investments: foreign direct investment, high-technology exports, government success in ICT promotion, private and public investment in innovation and technology

The first index since 2018, it found the ACT to be the most digitally ready due to its compact size and strong skills base in Canberra.


New South Wales moved ahead of Victoria to claim second place with a score of 15.10, following improved results for the start-up environment.

Western Australia remained in fourth place with gains in its scores for technology adoption and technology infrastructure.


Tasmania rose from seventh to fifth place, moving it ahead of South Australia and Queensland due to highest support among SMBs and ease of doing business.

The Northern Territory remains with the lowest index of the states and territories despite improvements in business and government investment.

Cisco Australia and New Zealand vice-president Ken Boal said digital readiness is a defining characteristic of successful 21st-century societies.

“It describes the level of capability that a society possesses for extracting value from digital technology and its capacity to share those benefits equitably,” Mr Boal said.



“Understanding our digital readiness at a country, state and territory level provides further understanding and supports decision-making in key areas where further investment or acceleration of capabilities may be required.”

ACT tops index measuring readiness for digital society
mybusiness logo
Adrian Flores
Adrian Flores

Adrian Flores is the deputy editor of MyBusiness. Before that, he was the deputy editor for SMSF Adviser as well as features editor for ifa (Independent Financial Adviser), InvestorDaily, Risk Adviser, Fintech Business and Adviser Innovation.

You can email Adrian at [email protected].

Leave a Comment


Latest poll

How satisfied are you with the SME measures in the federal budget?