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Personal Phone Calls at Work Policy

Version 1.2 Updated 3 Jun 2022
Policy Manage

Who can use this policy

This Personal Phone Calls at Work Policy can be used by all employers.


This policy applies to employees, agents and contractors (including temporary contractors), collectively referred to in the Policy as 'workplace participants'.
This policy does not set out a regimented system of appropriate and inappropriate topics to be discussed in personal calls. Rather, the Policy focuses on the potentially disruptive impact of personal calls at work by encouraging workplace participants to keep the number and duration of personal calls at work to a minimum. The Policy also focuses on workplace participants using company phones to make personal calls, including fee for service numbers and international calls.

The Policy contains an option whereby you can notify workplace participants that their personal calls should not exceed a specified period of time.

Important note to subscribers

The commentaries and the documents in Workplace are updated as necessary, to keep them relevant. You should familiarise yourself with the relevant commentary each time you create a document.

This document has been drafted to suit a wide variety of businesses, with options available to enable you to customise the document to better suit your business. Nevertheless, you may need to make other changes to the document so that it suits the specific needs of your business. If you make additional changes, we cannot guarantee that the changes and modifications you make to the document will be legally compliant or enforceable.

This commentary and any additional information provided to assist you in creating this document, does not constitute legal advice.

If you are unsure about any aspect of this document (including the changes or amendments you make to it), you should seek appropriate advice from a lawyer, skilled in the issues. You may also wish to consider contacting Australian Business Lawyers & Advisors for targeting advice on your business’s specific needs.

After creating this document you should read through it carefully to make sure it meets your business needs and is consistent with other industrial instruments, policies and procedures which operate in your workplace. This commentary is not designed to be provided to employees or other workplace participants.

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