Reference checks are critical for ensuring a candidate has the experience and qualifications they claim to have. They can also give you an insight into how a person will perform once they leave the interview room, which can help you avoid making a costly hiring error. 

With that in mind, diligent reference checks should be a critical part of your recruitment process.

 

WHAT IS THE PURPOSE OF A REFERENCE CHECK?

A diligent reference check allows you to do the following:

  • Obtain independent information about your candidates’ previous on-the-job performance directly related to the key selection criteria of the role they’ve applied for.
  • Pinpointing unclear points from the candidate's CV or interview, such as the reason for leaving a previous job.

 

NEVER HIRE WITHOUT CHECKING REFERENCES 

When reviewing candidates for a role, never take anything at face value. If a CV seems too good to be true, it probably is. A candidate can tailor or embellish their experience to fit a job description and make their experience look impressive. 

No matter how exceptional a candidate may be on paper, and regardless of how impressive they may have been when you interviewed them, never let the reference-checking process slip through the cracks. 

The cost of a poor hire can be as high as three to four times an employee’s salary.

Verifying referrals for every candidate is the only way to avoid employing potential employees with a history of fraudulent or undesirable behaviour or who have presented a falsified or embellished employment application. 

 

WHAT INFORMATION DO YOU NEED FROM A REFERENCE CHECK?

When conducting a reference check, it’s critical to verify:

  • a candidate’s previous employment history
  • qualifications (if required for the position)
  • roles and responsibilities
  • listed names and mobile numbers are those of legitimate referees. 

Asking questions like “Would you hire this person again given an opportunity in the future?” or “How would you describe this person’s working style?” can help determine whether a candidate’s reputation matches the details on their resume.

Remember that a reference check confirms a candidate’s background and employment history. It also verifies that their work ethic is commendable and that they’re the sort of employees who will help your business thrive.