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Business NSW, in partnership with SoftLabs, delivered an insightful webinar tailored for aged care professionals and leaders focused on Navigating the Complexities of Digital Transformation in Aged Care.
In this interactive session, our expert panel discuss how digital transformation is reshaping the aged care sector and the strategies necessary to keep pace with evolving demands.
WHAT WE’LL COVER:
Our panel of seasoned experts will dive into essential topics, including:
✔ Key drivers of digital transformation: customer expectations, competition, and regulatory pressures
✔ Overcoming challenges such as cultural resistance, compliance issues, and cost management
✔ Proven strategies for success, covering leadership, agility, and collaboration
✔ Technology adoption in cloud, data, and automation
✔ Proven strategies for success, covering leadership, agility, and collaboration
✔ Customer-centric approaches to enhance client experiences
✔ Metrics and KPIs to effectively track success and ensure continuous improvement
✔ Future trends and innovations in aged care technology
WEBINAR PANEL:
Lakshmi Pillamarri Managing Director | SoftLabs
With over 25 years of experience leading large-scale digital transformation initiatives, Lakshmi is a seasoned expert in integrating technology solutions that drive meaningful change—particularly in the Aged Care sector. As the Managing Director at SoftLabs, she brings deep domain expertise and a strategic vision to help aged care providers enhance operational efficiency and deliver better outcomes through their automation and innovative software solutions. Her work focuses on creating seamless, user-centric digital experiences that align with the unique needs of the industry, empowering organisations by bridging the gap between technology and care.
Dr. George Margelis Chief Technology Advisor | Aged & Community Care Providers Association Ltd
George is a medical practitioner who has been deeply involved in technology for the last 30 years. In 2024 he was appointed Chief Technology Advisor for the Aged & Community Care Provider Association. George also acts as a Digital Health Advisor with the Australian Digital Health Agency and a member of the Advancing Aged Care through Digital Health advisory group for the Digital Health Cooperative Research Centre.
Gary McDonald Territory Manager, Sales | Epicor
Gary has spent 40 years in the technology and digitisation space, previously working at Oracle, Infor and EXE Technologies, with an impressive tenure of 13 years now at Epicor. In aged care, he has worked closely with many well-known organisations, such as Bolton Clarke, Churches of Christ, Resthaven, and Hammondcare where he has helped customers improve operational efficiencies and financial reporting while complying with ever-changing regulations and enabled integration across systems to ensure better processes.
PANEL FACILITATOR:
Mustafa Agha Executive Manager Policy | Business NSW
Mustafa Agha, Executive Manager, Policy at Business NSW, leads BNSW’s policy agenda, focusing on positive change in the business operating environment on behalf of members at a local, state, and federal level.