You can find the details of your subscription in your “My Account”. Once logged in, scroll down to “Product & Services”. Click on your subscription for details.
Log into “My Account”, click on the “My Orders” tab. On the “My Orders” tab click “View Order”, and choose “Invoices” section, you can download your invoice by clicking on the “Print Invoice” icon.
Yes. This will be sent to your nominated email address.
You can turn off/on auto renew in your “My Account”. Log into your “My Account” Under “Product & Services”, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal.
You can turn on the renewal by clicking “Re-order” button.
You can cancel the automatic renewal of your subscription at any time by logging into your Member Account using your login details, clicking ‘My Account’, scroll down to ‘Products & Services’ and select your subscription. From here, click on “My Product Subscriptions”. Inside your subscription, click on the “Cancel” button to turn off the renewal. The subscription cancellation will come into effect at the end of your current subscription period, so you can continue to enjoy full access to the applicable benefits until that date.
You can re-join anytime and use the same credit card details if you have chosen to save your credit card details in the system. You can find the subscription page link on the cancellation email you received from My Business. If you cancel your subscription and re-join at a later date you may need to complete a new health check and re-enrol your staff as learners to initiate the training.
Log into your “My Account”, under “Product & Services”, click on your subscription. Click on the “My Payment Methods” tab, then click on the “Add New Card” button to add new credit card details.
Log into your “My Account”, under “Product & Services”, click on your subscription.
Click on the “My Payment Methods” tab, then click on “EDIT” button to update credit card details.
If you were monthly or yearly subscription, you will receive an email from My Business when your subscription has expired. Your subscription will also no longer appear in “My Account” under “Products & Services".