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Whether you’re a sole trader or larger business, customer service is a big deal. It's so important, in fact, that 75% of customers say customer experience is an important factor in their decision to buy – just behind price and quality. 

Whether you’re starting a small business or expanding an existing company, you’ll need the funds to do it. You might already have enough stored away, but in many cases you’ll need to raise capital to turn your ambition into a reality.

You have countless opportunities to promote or pitch what your business does. 

Let’s get down to business. You’re in business to make money. A smart way to maximise your return is to look at your revenue model and consider other streams you can introduce. Perhaps you’re expanding your operations with new products, services or features. Maybe there are external factors forcing you to pivot. 

Businesses are finding it harder to recruit than ever before. Here, we speak to a recruiter and a business to find out how to get ahead of the rest.

The new year presents unique challenges for businesses as cyber attacks continue to ramp up.

A strong local marketing plan is integral to business success, particularly when you’re starting a new business. Once you have an incredible business idea, you need to get the word out and find new customers.

Office romances are more common than you think; but when they go wrong, the fallout can be costly. From gossip to legal risks, this article explores why businesses should consider clear, fair policies on workplace relationships, and what those policies should include.

Are you a small business owner looking to rebuild, recharge and renew? Read on to find out.

When the chair of a regional development committee claimed she was subject to racist discrimination and bullying at work, she applied for a stop-bullying order. Instead, she was castigated for her conduct.