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Customer sentiment on social media: are you listening?
Michael Karamallis of Fluffy Crunch is an entrepreneur, husband, father and the co-founder of Australia’s most awarded fairy floss. With a master’s degree in the Psychology of Coaching from the University of Sydney, he likes to joke, “I went to university to learn how to spin fairy floss!” But clearly the degree wasn’t wasted.
Boozing and smoking not on the syllabus
A teacher who was admonished for smoking and drinking during an online meeting has failed to convince a tribunal he was 'not at work'.
Cashless payments: is your business ready?
Here's a rundown on the pros and cons of the most common cashless payment options and some popular ways to do business online.
How to minimise cyber security risk from customers
Interacting with customers online brings increased cybersecurity risks to any SME, for example email scams and data breaches.
Global digital business is the future – but at what cost?
A conversation with Dominic Wai, Partner, ONC Lawyers, Hong Kong & China, on the cyber security risks when doing online business across the Asia Pacific borders.
Consumer trust: The holy grail of retail success
Retail consumers are now buying into brand experiences rather than individual retail channels.
How a tiktok trend inspired a Tassie entrepreneur
What’s trending in social media can often be a sign of a business opportunity waiting to happen. Tasmania based Emily Quintin explains how her social media marketing experience enabled her to jump on a trend with her new business OMNI SALT.
Social media for business: talk is cheap, or is it?
Social media can be a powerful contributor to recruitment, brand awareness, and customer engagement. It can showcase expertise and contribute to business growth.