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The traditionalists are Australia’s current senior generation. Although this generation makes up a very small portion of today’s workforce, you may have some of these employees in your workplace.

Many businesses spend significant time and money training staff but fail to collect data to analyse whether they’re getting any business value from training.

Ongoing employee training is critical. If staff aren’t keeping up with constant change and learning new things, your business will fall behind.

Customer service is one of the most important ingredients of your products’ and services’ marketing mix. It does more than simply drive sales – a good customer service strategy helps to create customer loyalty. And loyalty shouldn’t be dismissed lightly. 

Middle managers play a crucial role in bridging senior leadership and employees, yet they often face burnout and undervaluation. This article explores the challenges they face, including increasing demands, lack of authority, and limited resources, and offers strategies to support and empower them for organisational success.

The needs, expectations, attitudes, ambitions, ideals and values of millennials or Gen Y (those born between the 1980s and late ’90s), and the way they work, are very different to those of your older employees.

Productivity depends on the integration of good people, smart practices and efficient processes.